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Principal AI Engineer at Sun Life - ApplyBlast

Principal AI Engineer

Sun Life

5 days ago

Waterloo, Ontario, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

The Principal AI Engineer role at Sun Life involves driving innovation and implementing cloud capabilities, including GenAI solutions, across contact centers in Canada, Asia, and the US. The position requires designing and deploying AI/ML architectures, establishing technical standards, and mentoring engineering teams to enhance customer experience and operational efficiency. This role focuses on shaping the future of contact center technology at a global scale.

Responsibilities

Design and implement AI/ML solutions and platform capabilities
Define technical vision and strategy for AI/ML initiatives
Mentor engineering squad and foster technical excellence

Skills

Qualifications

Bachelor's degree in computer science

About Sun Life

sunlife.ca

Headquarters

Kansas City, Missouri, United States

Company Size

10001+ employees

Founded

1865

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We offer trusted insurance products and investment solutions to Canadian residents and organizations. Get secure access to your employee benefits, health claims and group savings plans. Or, connect with a Sun Life advisor to get life or health insurance, set up a savings plan, open an RRSP and TFSA and more.