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Principal AI Solutions Architect, Customer Success at Genesys - ApplyBlast

Principal AI Solutions Architect, Customer Success

Genesys

3 days ago

Remote

Full Time

Senior

0 applicants

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About this role

The Principal AI Solutions Architect, Customer Success serves as a strategic advisor and enterprise architect to help large organizations realize measurable business outcomes through Agentic AI, Experience Orchestration, and Automation. This role involves partnering with C-suite executives to define enterprise AI strategies, architect scalable solutions, and guide customers from AI experimentation to enterprise-wide adoption. The position requires deep technical expertise in AI technologies and cloud platforms to drive transformation and ensure responsible AI governance.

Responsibilities

Lead enterprise AI transformation and strategic alignment with executive stakeholders
Design scalable AI-powered solutions and enterprise reference architectures
Drive AI solution delivery and value realization across complex enterprise environments

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.