Principal Analyst – Change Management

The Principal Analyst – Change Management ensures service quality and operational stability by owning and governing the ServiceNow Change Management module, driving enhancements, and maintaining alignment with ITIL and enterprise standards. The role leads UAT, validates release readiness, and conducts PIRs to reinforce process discipline and strengthen change outcomes. As the module’s SPOC, the role provides expert guidance on process compliance and platform capabilities, supporting stakeholders across technology and business domains.