Principal Application Support Engineer - Operations

Eli Lilly and Company

7 days ago

4.0 on Glassdoor

Hyderabad, Telangana

Onsite

Full Time

Senior

0 applicants

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About this role

A Principal Application Support Engineer – Operations at Lilly leads complex incident resolution, drives reliability improvements, and influences operational standards across teams. The role involves managing major incidents, implementing automation, and mentoring support engineers.

Skills

Qualifications

7–10 years of experience in application support, production engineering, SRE, or software engineering with strong operations ownershipStrong experience with incident management and ticketing workflows (e.g., ServiceNow, Jira)Strong knowledge of RESTful APIs, databases (e.g., PostgreSQL), caching/data stores (e.g., Redis), and cloud platforms (AWS/Azure/GCP)Expertise in monitoring/logging/alerting stacks (e.g., CloudWatch, ELK, Datadog, Splunk/AppDynamics or equivalent)Advanced scripting/automation capability (e.g., Bash, Python, JavaScript)

About Eli Lilly and Company

lilly.com

Eli Lilly and Company is a global biopharmaceutical company headquartered in Indianapolis, Indiana. It discovers, develops, manufactures and commercializes prescription medicines across therapeutic areas including diabetes, oncology, immunology, neuroscience and pain, and has a longstanding history in insulin and other major drug discoveries. Lilly invests heavily in research and clinical development and partners with biotech, academic institutions, and industry collaborators to advance biologics, small molecules, and precision medicines. The company operates global manufacturing and commercial networks and provides patient-support programs to improve access to its therapies.