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Principal Architect: Google Cloud CX Solutions at Concentrix - ApplyBlast

Principal Architect: Google Cloud CX Solutions

Concentrix

2 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Principal Architect will lead the technical design and oversight of Google Cloud CX solutions, focusing on Gemini Enterprise for CX and CES. The role bridges AI strategy with contact center infrastructure, collaborating with customers and Google partners to create integrated, real-time engagement platforms that unify Dialogflow CX, Agent Assist, and CCaaS.

Responsibilities

Lead technical discovery and architecture for major CX projects
Design complex conversational flows using Google Agent Studio and Dialogflow CX
Oversee Google CCaaS platform implementations and integration with enterprise systems

Skills

Qualifications

Google Professional Cloud ArchitectGoogle Professional Machine Learning Engineer

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.