Principal Associate, Process Manager- Servicing Training Consultant
Capital(1 month ago)
About this role
A Principal Associate, Process Manager - Servicing Training Consultant acts as a learning and development consultant focused on designing and improving training experiences for call center associates within Capital One’s Servicing Pod. The role partners with business leaders, product and process owners to align learning solutions with organizational goals and measure learning impact. It supports enterprise-level learning initiatives to enhance associate performance and customer experience.
Required Skills
- Learning Design
- Consulting
- Curriculum Curation
- Stakeholder Management
- Data Analysis
- Project Management
- Content Development
- Facilitation
- Google Suite
- Articulate 360
+2 more
Qualifications
- High School Diploma
- GED
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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