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Principal, Back-Office AI Transformation at Five9 - ApplyBlast

Principal, Back-Office AI Transformation

Five9

1 month ago

3.7 on Glassdoor

Irving, Texas, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Principal, Back-Office AI Transformation leads the hands-on delivery of Five9’s internal back-office AI automation agenda, focusing on scoping use cases, building automation, and proving value. This individual-contributor role partners with cross-functional teams to run diagnostics, deliver pilots, and build a scalable blueprint for AI adoption. The position aims to establish durable internal capabilities while measuring real business impact across back-office functions.

Responsibilities

Deliver end-to-end AI automation pilots in priority back-office workflows
Conduct organizational diagnostics to identify and rank automation opportunities
Build roadmaps and business cases to scale successful automation initiatives

Skills

About Five9

five9.com

Headquarters

San Ramon, California, United States

Company Size

1001-5000 employees

Founded

2001

View Profile

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.