Principal Business Process Consultant, CRM and Industry Workflows
ServiceNow
About this role
The Principal Business Process Consultant, CRM and Industry Workflows at ServiceNow is responsible for guiding customers in optimizing their business processes using ServiceNow products, with a focus on process re-engineering, configuration, and AI integration to achieve business outcomes. The role involves consulting, workshop leadership, solution design, and supporting AI advancements like Generative AI.
Skills
About ServiceNow
servicenow.comServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
About ServiceNow
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ServiceNow.
Salary
$120k – $150k
per year
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