Principal Business Systems Analyst

As a Principal Business Analyst for Retail Operations, this senior leadership individual contributor role owns business analysis standards and process architecture across Driven Brands' multi-site retail technology portfolio. The position involves defining requirements, leading User Acceptance Testing, governing project scope, and serving as a trusted partner to Operations, Finance, and Marketing leadership for high-risk operational changes. ”} 8+ years of business analysis experience with a minimum of 4 years specifically in retail operations, point-of-sale (POS) systems, or multi-site field-service environments. This role requires strong process-architecture skills, including current/future-state mapping, dependency analysis, and audit-grade documentation to support complex, cross-system initiatives.” (Note: The description was split into two parts in the raw text but represents one cohesive summary).