Principal Consultant - Customer Enablement
Talkdesk
About this role
Talkdesk is seeking a senior strategic solutions consultant to support the delivery of exceptional implementations, design new products, and engage with global clients in the customer experience automation space. The role involves collaboration across product, engineering, and sales teams, along with project management, training, and process improvement.
Skills
Qualifications
About Talkdesk
talkdesk.comIndustry
Technology
Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
Recent company news
TipRanksTalkdesk Highlights AI-Driven CX Efficiency Gains with Rocky Brands Case Study
5 hours ago
TipRanksTalkdesk Expands Insurance-Focused CX Suite With Appointment Scheduling Launch
5 hours ago
CX TodayWhy Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Dec 11, 2025
Scroll.mediaPortuguese Unicorn Enters Ukrainian Market, Opens R&D Office
2 weeks ago
GlobeNewswireTalkdesk expands global footprint with new India office
Oct 8, 2025
About Talkdesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Talkdesk.
Salary
$152k – $228k
per year