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Principal Consultant at TELUS Digital - ApplyBlast

Principal Consultant

TELUS Digital

18 days ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

TELUS Digital's Salesforce Practice is seeking a Principal Consultant to lead the architecture and delivery of enterprise Service Cloud Voice solutions. This role involves designing connected contact center experiences across Salesforce Voice, Amazon Connect, and digital channels while guiding clients through modernization and AI adoption. The Principal Consultant acts as a trusted advisor to business leaders and technical teams, supporting solution development, pre-sales, and team mentorship.

Responsibilities

Lead discovery workshops and business process reviews for customer service operations
Design scalable customer engagement architectures across voice and digital channels
Architect interactive voice response and intelligent routing solutions

Skills

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.