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Principal Demo Engineer at Intercom - ApplyBlast

Principal Demo Engineer

Intercom

3 months ago

3.6 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Founding Demo Engineer at Fin, you will own the platform and tooling that powers every customer demo, ensuring reliable, fast, and safe environments for Solutions Engineers. You will collaborate with product teams to embed new features before go-to-market, create training materials, and leverage AI to synthesize realistic org structures and conversations. This role sits at the intersection of Product Engineering, GTM, and Enablement to shape how the market understands AI in customer service.

Responsibilities

Own the Fin demo platform end-to-end including multi-tenant mock workspaces and reset infrastructure
Build first-class demo features into Fin to enable rapid account spinning and tailoring
Use AI to research prospects and auto-configure demos for specific verticals and use cases
Partner with Enablement to design hands-on training and certification paths for SEs
Collaborate with product teams to ensure demo capabilities ship alongside new product features

Skills

About Intercom

intercom.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.