Principal Engineer, Critical Support
QAD, Inc.
About this role
The Principal Engineer, Critical Support Team (CST) is a senior technical expert responsible for resolving high-impact customer issues, leading root cause analyses, and collaborating with cross-functional teams to implement systemic improvements. The role involves troubleshooting, incident management, documentation, mentoring, and supporting global support operations.
Skills
Qualifications
About QAD, Inc.
qadinc.comQuality Archery Designs (QAD) has manufactured innovative, precision arrow rests and archery accessories since 1992. Best known for durable containment and drop-away rests—most famously the Whisker Biscuit family—QAD makes products for compound bows, broadheads, and related hunting and target gear. The company emphasizes quality, reliability, and continual product refinement, selling through dealers and supporting archers with product resources and pro staff.
About QAD, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for QAD, Inc..
Salary
$85k – $125k
per year