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© All Rights Reserved. ApplyBlast.com
Freshworks
A Sr. Staff / Principal AI Systems Engineer at Freshworks designs and operates the AI Agent Platform, enabling reasoning-driven assistants and autonomous agents at enterprise scale. The role involves architecting multi-tenant agent runtimes, implementing Agentic AIOps for self-healing operations, and establishing robust observability for distributed systems. This position requires setting technical direction, mentoring engineers, and driving the strategy for self-operating, enterprise-grade agentic AI.
Headquarters
San Mateo, California, United States
Company Size
5001-10000 employees
Founded
2010
Freshworks is a SaaS company that builds uncomplicated, enterprise-grade software to help customer service, IT, and employee experience teams deliver better outcomes. Its product suite covers customer service/help desk, IT service management, CRM, and business process automation, with AI-powered features to speed resolution and improve customer experience. Freshworks emphasizes ease of use and fast time-to-value, offering cloud-native solutions and multilingual global support. Founded in 2010 and headquartered in San Mateo, CA, it serves customers worldwide and has been recognized on lists like the Forbes Cloud 100 and in Gartner research.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Freshworks.
49% above the average for this role