Principal Machine Learning Scientist, GenAI

This role leads the technical strategy and execution for LLM-powered AI Agent servicing within Expedia's Traveler & Partner Service Platform, focusing on scalable voice and chat-based self-service experiences. The position involves defining ML strategy, designing state-of-the-art models, and driving cross-functional initiatives to improve customer satisfaction and operational efficiency. The role requires deep expertise in machine learning algorithms, statistical modeling, and productionizing ML systems at scale.