Principal Product Designer

PagerDuty

2 months ago

3.7 on Glassdoor

Portugal

Hybrid

Full Time

Senior

0 applicants

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About this role

PagerDuty is hiring a Principal Product Designer to lead the design strategy for AI and Automation experiences across the PagerDuty Operations Cloud. The role partners closely with senior leadership and cross-functional teams to shape how AI agents, automation workflows, and intelligent insights are presented to technical operations users. The focus is on creating intuitive, trustworthy AI-driven experiences that help organizations improve incident prevention, resolution speed, and operational resilience.

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About PagerDuty

pagerduty.com

PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.