Principal Product Manager, Agentic QM
Five9(1 month ago)
About this role
The Principal Product Manager, Agentic QM will lead strategy and execution for Five9's AI-driven quality management products, shaping autonomous agent solutions that transform contact center QA. This role drives product vision, partners with global teams, and represents Five9 externally to position the company as a leader in agentic AI. The position is US-based and collaborates with teams across the United States, Portugal, and India.
Required Skills
- Product Strategy
- Roadmapping
- Agentic AI
- AI/ML
- LLMs
- RAG Architectures
- Multi-Agent
- NLP
- Stakeholder Management
- Cross-Functional Leadership
+14 more
Qualifications
- Bachelor's Degree in Computer Science or Engineering
- MBA or Advanced Degree
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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