Principal Product Manager, Customer Service (Remote)

ezCater, Inc(1 month ago)

HybridFull TimeSenior$206,000 - $276,000Product Management

About this role

The Principal Product Manager will lead the design and implementation of a new customer service platform at ezCater, setting the long-term vision and roadmap while partnering with operations, customer service, engineering, and product teams. The role emphasizes platform strategy, API integrations with Salesforce, and adoption of AI/ML-driven automation to reduce cost-to-serve and improve customer outcomes. This is a company-wide platform position that requires cross-functional collaboration and quarterly travel to Boston.

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Required Skills

Product Management
Marketplace
Customer Service
Salesforce
API Design
AI/ML
Automation
Data Analysis
Cross-Functional Leadership
Roadmapping

+2 more

About ezCater, Inc

ezcater.com

ezCater is a leading U.S. food‑tech platform that simplifies corporate and office catering by connecting organizations with restaurants nationwide. The service aggregates more than 100,000 restaurants, letting customers browse menus, read reviews, manage orders, and track on‑time delivery. ezCater supports everything from small meetings to large events and offers features for corporate billing, account management, and dedicated customer support. Companies rely on it for convenient, reliable workplace food ordering and streamlined logistics across the country.

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