Principal Product Marketing Manager
Intercom(21 days ago)
About this role
Intercom is hiring a senior individual-contributor Product Marketing leader focused on shaping how its AI customer service products are understood in the market. The role sits at the intersection of product, AI, sales, and company strategy, working closely with product/engineering and go-to-market leadership. It centers on defining market narratives for a highly technical AI offering and influencing how the company communicates major product and commercial shifts.
Required Skills
- Product Marketing
- Positioning
- Messaging
- Go-To-Market
- Sales Enablement
- Competitive Analysis
- Customer Research
- Market Research
- Narrative Development
- Launch Strategy
+7 more
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.