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© All Rights Reserved. ApplyBlast.com
ServiceNow
The Principal Product Success Manager leads product adoption and growth success for Process Mining and the AI Core Platform at ServiceNow, ensuring top customers achieve measurable business outcomes. This role involves acting as a strategic advisor to customers, fostering trusted relationships with key decision-makers, and driving long-term value through tailored success programs. The position requires close collaboration with internal teams, including Product Management, Sales, and Customer Outcomes, to enhance customer experience and mitigate risks.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.