Principal Retail Fraud Operations Analyst

Toast(1 month ago)

HybridFull TimeSenior$112,575 - $151,081 (estimated)Fraud Operations

About this role

The Principal Fraud Operations Analyst at Toast focuses on identifying and mitigating fraud across the company’s retail merchant base, specializing in detecting anomalous processing behavior and transaction patterns. The role leverages deep analytical expertise and merchant-category context to inform underwriting, policy, and detection methodology decisions while partnering with Data, Product, and Risk Engineering. This position supports Toast’s Fintech suite and helps build scalable fraud prevention strategies.

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Required Skills

Fraud Monitoring
Investigations
Transaction Analysis
Anomaly Detection
Data Analysis
Stakeholder Collaboration
Chargeback Review
Policy Development
SOP Improvement
Retail Fraud

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.