Principal Solution Consultant, Post-Sales

Socure(23 days ago)

RemoteFull TimeSenior$160,000 - $190,000Commercial

About this role

The Principal Solution Consultant, Post-Sales at Socure is responsible for ensuring customer success and retention by facilitating the onboarding and early adoption of the identity verification and fraud prevention platform. This role involves fostering relationships with key stakeholders, collecting and analyzing customer feedback to drive engagement, and leading upsell and cross-sell initiatives. The consultant will collaborate with technical teams to deliver actionable insights, manage quarterly business reviews, and ensure alignment with customers' strategic goals to maximize net dollar retention and overall solution value.

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Required Skills

Customer Engagement
Stakeholder Relationships
Solution Performance Analysis
Cross-Functional Collaboration
Upsell/Cross-Sell POCs
QBR Process Management
Data Analysis
Customer Insights
Fraud Risk Management
Document Image Capture

+6 more

Qualifications

Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred

About Socure

www.socure.com

Socure is a leading provider of AI-powered identity verification and fraud prevention solutions designed to enhance onboarding processes and mitigate risks for businesses. The company's advanced technologies enable organizations to make informed trust and risk decisions, allowing them to confidently engage more consumers at every interaction. Socure's platform supports compliance and prevents identity fraud through real-time, accurate identity checks, effectively serving clients globally across various industries.