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Principal Specialist - Customer Data Contact at RTX - ApplyBlast

Principal Specialist - Customer Data Contact

RTX

5 months ago

3.7 on Glassdoor

Karnataka

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Data Contact Specialist bridges data management and customer service at a hybrid role, resolving incomplete or non-compliant customer information to ensure data quality and compliance. This position involves engaging with clients in a 24/7 global environment to address inquiries regarding aftermarket commercial services while maintaining high customer experience standards. The role requires collaborating across teams to drive alignment on data governance and escalate unresolved issues appropriately.

Responsibilities

Resolve incomplete or non-compliant customer portal data
Validate and correct customer information for accuracy
Deliver professional support for aftermarket service inquiries
Escalate unresolved issues to appropriate teams
Collaborate as liaison between customer service and data teams

Skills

Qualifications

Bachelor's degree in Business or CommerceMaster's degree in related field5-8 years of relevant experience in contact center environmentKnowledge of data governance and compliance functions

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

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At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.