Principal Systems Engineer

Fidelity(3 months ago)

HybridFull TimeSenior$110,909 - $149,409 (estimated)Information Technology

About this role

A Principal Systems Engineer leading operational excellence for critical contact center applications across Wealth and Workplace Investing. The role focuses on driving observability, automation, and reliability improvements to reduce toil and improve associate experience. This position leads cross-functional initiatives, implements best practices, and delivers measurable improvements in system stability and efficiency.

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Required Skills

Observability
Monitoring
SLI/SLO
Automation
Scripting
Cloud Platforms
Incident Management
ITSM
CI/CD
DevOps

+7 more

Qualifications

ITIL
AWS Certification
SRE-related Credentials

About Fidelity

fidelity.com

Fidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.

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