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Principal Technical Support Analyst at Elite Technology - ApplyBlast

Principal Technical Support Analyst

Elite Technology

2 months ago

3.0 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Principal Technical Support Analyst will lead a Tier 2 technical support team for Elite's cloud-native SaaS platform, diagnosing and resolving complex cloud, API, and platform issues. The role involves guiding engineers, partnering with product and engineering, and communicating with senior business and technical leaders during high‑visibility incidents and escalations.

Responsibilities

Lead and grow a high‑performing Tier 2 technical support team
Own end‑to‑end resolution of technical incidents across cloud services, APIs, and customizations
Communicate with executive‑level stakeholders during escalations

Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or related technical field

About Elite Technology

elite.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

1947

View Profile

Elite is the AI-powered financial operations SaaS platform purpose-built for law firms, serving many of the world's top legal organizations for over 70 years. Its unified platform delivers integrated Financial, Invoice, Time, and Data Management solutions to help firms streamline billing cycles, maximize revenue capture, and drive profitability. By combining embedded AI, cloud-native infrastructure, and advanced analytics, Elite enables law firms to operate with greater speed, efficiency, and data-driven decision-making.