Red Hat
The Principal Technical Support Engineer serves as a critical technical subject matter expert for cloud-based services and infrastructure, leading the resolution of complex, high-severity customer issues across Kubernetes, Red Hat OpenShift, and OpenStack platforms. This role involves managing, troubleshooting, and optimizing containerized applications, performing root cause analysis for critical incidents, and developing automation to streamline operations. The position requires participation in a rotational on-call schedule to provide 24/7 support and ensure service availability.
Headquarters
Raleigh, North Carolina, United States
Red Hat is the world’s leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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