Principal Workflow Architect - CRM & Industry Workflows

ServiceNow

1 month ago

Remote

Full Time

Senior

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About this role

The Principal Workflow Architect is a technical leader responsible for guiding clients through implementing ServiceNow's CRM and Industry Workflows solutions. They focus on designing and delivering innovative, best-practice-based solutions that align with client business goals, leveraging deep technical expertise and industry knowledge.

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About ServiceNow

servicenow.com

ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.