Private Cloud - Customer Journey Manager (CJM)
Lloyds Bank(20 days ago)
About this role
The Customer Journey Manager (Private Cloud) at Lloyds Banking Group plays a pivotal role in understanding, measuring, and optimizing customer journeys, particularly in the context of cloud modernization initiatives. This role involves working closely with product teams to ensure seamless customer experiences through data integration and process mapping, supporting the bank's digital transformation goals.
Required Skills
- Customer Journey Management
- Data Analysis
- Process Mapping
- Cross-Functional Coordination
- Continuous Improvement
- Cloud Technologies
- Data Assessment
- Storytelling
- Agile Methodologies
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