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Pro Experience Manager at The Home Depot - ApplyBlast

Pro Experience Manager

The Home Depot

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

Pro Experience Managers oversee store operations and lead the Pro customer team to drive sales and loyalty through exceptional service execution and operational excellence. This leadership role involves coaching associates, managing inventory, ensuring safety compliance, and performing Manager on Duty responsibilities to maintain store readiness. The Pro XM collaborates with Store Leaders to execute strategies that increase Pro Xtra signups while upholding all company policies and safety standards.

Responsibilities

Oversee Pro department operations and lead customer service strategy
Coach and train associates on policies, safety, and job performance
Manage inventory availability and validate order quality daily
Perform Manager on Duty duties including opening and closing operations
Enforce safety guidelines and correct hazardous working conditions

Skills

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

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The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.