Problem Manager – Platform Azure

The Problem Manager – Platform Azure role is responsible for ensuring reliability, availability, and operational excellence across cloud-native services by driving root cause analysis, preventing recurring issues, and continuously improving platform stability. This position involves leading deep-dive investigations into major and recurring issues, developing problem management workflows, and collaborating with cross-functional teams to implement corrective actions and automation. The role focuses on delivering visibility into problem trends and fostering a culture of learning and accountability through post-incident reviews.