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Problem Resolution Associate at Strada Global - ApplyBlast

Problem Resolution Associate

Strada Global

5 months ago

3.9 on Glassdoor

Tallahassee, FL

Onsite

Full Time

Junior

0 applicants

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About this role

A Problem Resolution Associate – Customer Care serves as the initial point of contact for Human Resources Outsourcing (HRO) customers, handling inbound and outbound customer interactions to resolve routine to moderately complex inquiries and service requests while ensuring first-contact resolution and a positive customer experience.

Responsibilities

Answer and greet customer calls professionally and courteously
Listen to customer concerns and demonstrate empathy
Clarify customer needs and resolve issues at first contact when possible
Document interactions accurately in customer systems
Collaborate with internal teams and escalate issues appropriately

Skills

About Strada Global

stradaglobal.com

Headquarters

The Woodlands, Texas, United States

Company Size

1-10 employees

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Discover Strada’s global people, payroll, and technology solutions - serving 180+ countries. Simplify complexity, ensure compliance, and fuel organizational growth with our end-to-end services.