Process Analyst CECOR

The Process Analyst at Claro ensures the proper management, tracking, and resolution of critical incidents, guaranteeing a quality experience and fluid communication with corporate clients in a digital business, IoT, and cloud environment. The role involves collaborating with service providers, analyzing incident recurrences to drive process improvements, and acting as the main technical contact for strategic corporate accounts. This position requires managing KPIs, preparing management reports, and leading the end-to-end resolution of critical incidents in coordination with internal teams and partners.