Process Analyst
NSC Global
About this role
The role involves managing helpdesk services, ensuring support team adherence to service agreements, and maintaining customer satisfaction. It includes process documentation, training, coaching, performance management, and volume forecasting, primarily within a support and operations context.
Skills
About NSC Global
nscglobal.comNSC Global is an IT services company focused on enabling digital transformation for organisations. It delivers design, infrastructure and support services to modernise IT environments and improve business outcomes. NSC Global positions itself as a global partner helping businesses thrive through tailored IT solutions and ongoing managed support.
About NSC Global
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for NSC Global.
Salary
$77k – $104k
per year