Process Improvement Intern

Zoox(2 months ago)

Foster City, CAOnsiteInternshipIntern$66,000 - $90,000Process Improvement

About this role

This internship supports Zoox’s Process Improvement team within Fleet Operations as the company scales into a service-oriented business. The intern will help develop the asynchronous support ecosystem by building and maintaining internal and customer-facing documentation that underpins the Fusion Center and Customer Experience teams. The role also involves contributing to customer experience design and ensuring documentation reflects current workflows and product capabilities. Located in Foster City, CA, the position offers exposure to operational excellence and end-to-end customer experience in a cutting-edge mobility environment.

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Required Skills

Knowledge Base Management
Technical Writing
Content Editing
Help Center Articles
Cross Functional Collaboration
Brand Voice Alignment
Chatbot Design
Workflow Documentation
Process Analysis
Data Analysis

+7 more

Qualifications

M.S. in Political Science
M.S. in Economics
M.S. in Business

About Zoox

zoox.com

Zoox designs and builds purpose‑built, bidirectional electric robotaxis and the full autonomy stack — hardware, sensors, and software — to enable on‑demand, driverless ride‑hailing. The company takes a safety‑first, rider‑focused approach, engineering vehicles from the ground up for urban, zero‑emission mobility rather than adapting passenger cars. Acquired by Amazon in 2020, Zoox is working to commercialize a complete autonomous mobility service that rethinks ride‑hailing for riders instead of drivers.

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