Process Improvement Lead Analyst

The Process Improvement Lead Analyst is a senior-level role responsible for leading the end-to-end design, execution, and delivery of dispute modernization initiatives through emerging technologies like AI/ML, RPA, and BPM. This position acts as the business architect and focal point for multiple Dispute transformation initiatives, owning delivery from business needs identification through implementation, testing, validation, and change management. The role partners closely with Operations, Technology, Risk, Compliance, and other cross-functional stakeholders to ensure solutions are aligned with operational, regulatory, and organizational objectives and deliver measurable, sustainable outcomes.