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oraclecloudinfrastructure
The Process Lead and Service Desk Lead role provides first and second-level IT support to end users, ensuring timely resolution of incidents and service requests while maintaining high customer satisfaction. The position involves remote troubleshooting for various IT systems, user account administration, and coordination with infrastructure and application teams. The role requires monitoring ticket queues, ensuring SLA compliance, and supporting onboarding and offboarding activities.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.