Process Lead, Bronx, #620

Gopuff(1 month ago)

Bronx, NYOnsiteFull TimeMedior$46,331 - $63,088 (estimated)Operations

About this role

The Process Lead at Gopuff is a frontline operations leader responsible for ensuring accurate order fulfillment and efficient delivery during their shift. Based in Bronx, NY, this role oversees both Pack and Receive and Kitchen teams, supporting all facility operations and delivery processes. The position plays a key part in maintaining a high-quality customer experience while coordinating shift activities and resolving operational issues in real time. The Process Lead also helps onboard and train new associates and supports site-specific initiatives and audits.

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Required Skills

Order Packing
Inventory Management
ICQA Processes
Team Leadership
Shift Management
Performance Coaching
Issue Escalation
Facility Operations
Staff Training
Driver Dispatching

+9 more

Qualifications

2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
1+ years of process improvement experience
ServeSafe Certification

About Gopuff

gopuff.com

goPuff is an on-demand delivery platform that brings snacks, groceries, household essentials, alcohol, and other everyday items to customers via a network of local micro-fulfillment centers and delivery drivers. Unlike many marketplaces, goPuff owns and manages its inventory and fulfillment operations, enabling fast deliveries—often within 30 minutes—and offering flat-fee or subscription options. Founded in 2013 and headquartered in Philadelphia, the company serves hundreds of U.S. and international markets and supports both consumer and business orders. Customers choose goPuff for convenience, speed, and a wide selection of convenience-store items available at any hour in many locations.