Process Lead, Brooklyn, #554

Gopuff(3 years ago)

Brooklyn, NYOnsiteFull TimeMedior$39,500 - $39,500Operations

About this role

The Process Lead at Gopuff is a frontline operations leader responsible for ensuring accurate orders and fast, efficient delivery during assigned shifts at the Brooklyn, NY site. This role oversees the Pack and Receive and Kitchen teams, acting as a key member of the site leadership group. The position contributes to a high-quality customer experience by coordinating shift activities, managing performance, and supporting continuous process improvement. It also involves periodic project work, audits, and onboarding of new associates.

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Required Skills

Order Packing
Inventory Receiving
ICQA Auditing
Team Leadership
Shift Management
Issue Escalation
Checklist Management
Operations Oversight
Staff Training
Driver Dispatching

+10 more

Qualifications

2 Years Internal Gopuff Experience
2+ Years Leadership Experience
1+ Years Process Improvement Experience
ServeSafe Certification

About Gopuff

gopuff.com

goPuff is an on-demand delivery platform that brings snacks, groceries, household essentials, alcohol, and other everyday items to customers via a network of local micro-fulfillment centers and delivery drivers. Unlike many marketplaces, goPuff owns and manages its inventory and fulfillment operations, enabling fast deliveries—often within 30 minutes—and offering flat-fee or subscription options. Founded in 2013 and headquartered in Philadelphia, the company serves hundreds of U.S. and international markets and supports both consumer and business orders. Customers choose goPuff for convenience, speed, and a wide selection of convenience-store items available at any hour in many locations.