Process Lead, Philadelphia, #367

Gopuff(2 years ago)

Philadelphia, PAOnsiteFull TimeMedior$36,000 - $36,000Operations

About this role

The Process Lead at Gopuff is a frontline operations leader responsible for ensuring accurate order fulfillment and efficient delivery during their shift. The role oversees pack/receive and kitchen teams, coordinating activities to maintain a high-quality customer experience. The Process Lead also supports site initiatives, audits, and performance objectives while ensuring smooth handoffs between shifts. This position is based at the Philadelphia, PA facility.

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Required Skills

Team Leadership
Process Improvement
Inventory Management
Order Packing
ICQA Auditing
Labor Management
Driver Dispatching
Route Management
Root Cause Analysis
Performance Monitoring

+10 more

Qualifications

2 years Internal Gopuff Experience
2+ years Leadership Experience
1+ years Process Improvement Experience
ServeSafe Certification

About Gopuff

gopuff.com

goPuff is an on-demand delivery platform that brings snacks, groceries, household essentials, alcohol, and other everyday items to customers via a network of local micro-fulfillment centers and delivery drivers. Unlike many marketplaces, goPuff owns and manages its inventory and fulfillment operations, enabling fast deliveries—often within 30 minutes—and offering flat-fee or subscription options. Founded in 2013 and headquartered in Philadelphia, the company serves hundreds of U.S. and international markets and supports both consumer and business orders. Customers choose goPuff for convenience, speed, and a wide selection of convenience-store items available at any hour in many locations.