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Process Manager - Customer Care at HCL Group - ApplyBlast

Process Manager - Customer Care

HCL Group

3 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

A Process Manager in Customer Care oversees end-to-end account management, ensuring process adherence and operational efficiency to drive team performance and client satisfaction. The role involves coordinating onboarding projects, monitoring key result areas, managing attendance, and cultivating client relationships to achieve organizational objectives.

Responsibilities

Oversee project management and coordinate operational tasks for timely onboarding completion.
Formulate and monitor key result areas while conducting regular performance appraisals.
Ensure adherence to attendance records and manage unscheduled absences proactively.
Cultivate client relationships to drive revenue generation and ensure customer satisfaction.
Utilize reporting insights to drive team performance and facilitate continuous improvement.

Skills

Qualifications

PMP CertificationAgile Certified Practitioner (PMI-ACP)

About HCL Group

hcl.com

HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.

About HCL Group

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

HCL Group didn’t post a salary, so this is our estimate from similar listings.

26% below the average for this role

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Qualifications

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