Process Manager - Manager (Hybrid)
Capital(1 month ago)
About this role
The Manager, Card Quality Assurance (QA) Process Manager leads the strategic development and deployment of quality monitoring across Card Channels to support an improved customer journey and audit readiness. This individual serves as a subject matter expert and cross-functional partner who synthesizes data to inform decisions and drive process enhancements, operating as an individual contributor with potential to transition to people leadership.
Required Skills
- Process Monitoring
- Data Analysis
- Process Improvement
- Stakeholder Management
- Risk Management
- SOP Documentation
- Audit Readiness
- Project Management
- Metrics Design
- Communication
Qualifications
- Bachelor's Degree
- Master's Degree
- Lean Certification
- Six Sigma Certification
- Military Experience
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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