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Process Manager, Sales Operations at Carvana - ApplyBlast

Process Manager, Sales Operations

Carvana

3 months ago

3.0 on Glassdoor

Tempe, AZ

Onsite

Full Time

Senior

4 applicants

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About this role

A Process Manager in Sales Operations at ADESA serves as the dedicated owner for cross-functional process and change management within the sales organization. The role involves translating business needs into requirements, driving projects to adoption, and managing change initiatives across sales, operations, and auction teams. This position requires creating standardized documentation, extracting institutional knowledge, and representing the voice of the customer in design discussions.

Responsibilities

Serve as the single point of intake for sales-side process and system-change requests
Drive sales-side projects from kickoff through rollout and adoption
Create and maintain standardized sales operations documentation and SOPs
Assess operational impact and plan rollouts for organizational change
Represent the voice of the customer in requirements and design discussions

Skills

Qualifications

Bachelor's degree preferredPMP certificationProsci change managementLean Six SigmaAgile/Scrum experience

About Carvana

carvana.com

Headquarters

Tempe, Arizona, United States

Company Size

10001+ employees

Founded

2012

View Profile

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.