Process Manager

The Process Manager role focuses on designing, standardizing, and governing IT operational processes across the organization's core infrastructure and security technology stack, including ServiceNow, Dell, Cisco, and Palo Alto Networks. This position serves as the connective tissue between ServiceNow as the system of record and the underlying technology teams, ensuring consistent definition, documentation, and enforcement of key ITSM processes. The role involves collaborating with infrastructure, network, security, and service desk teams to drive process improvement and compliance.