Process Redesign Support Lead

MKS2 Technologies(4 days ago)

RemoteFull TimeMedior$115,000 - $130,000Operations

About this role

MKS2 Technologies is hiring a Supporting Process Redesign Lead to support a contact-center modernization program for a large U.S. health agency. The role contributes to a transformation focused on improving virtual access to care and enabling large-scale adoption of new operating models. This is a full-time, remote position supporting government-facing healthcare modernization initiatives.

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Required Skills

Process Mapping
SOP Development
Workflow Modeling
Requirements Analysis
Pilot Planning
Training Delivery
Stakeholder Management
Documentation
Visio
Lucidchart

+2 more

Qualifications

Bachelor’s Degree
U.S. Public Trust (ability to obtain)
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt

About MKS2 Technologies

mks2.com

MKS2 Technologies is an IT and cybersecurity services firm serving federal government and commercial clients. They provide strategic and management consulting, cybersecurity engineering and assessment, cloud and managed IT services, and workforce training to help organizations meet mission and compliance requirements. MKS2 focuses on delivering secure, scalable solutions and advisory support tailored to government standards and commercial operations.