Process Specialist (Starlink Customer Operations)

SpaceX(21 days ago)

Redmond, WAOnsiteFull TimeMedior$78,000 - $115,000Customer Operations

About this role

SpaceX is seeking a Process Specialist to improve customer operations for Starlink, focusing on streamlining processes, resolving customer issues promptly, and collaborating with cross-functional teams. The role involves project management, process improvements, and contributing to the success of Starlink's satellite internet service.

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Required Skills

process Improvement
Customer Service
Project Management
Data Analysis
Workflow Mapping
A/B Testing
Automation
Troubleshooting
Cross-Functional Collaboration
System Design

About SpaceX

spacex.com

SpaceX is an aerospace manufacturer and launch services company that designs, manufactures, and launches advanced rockets and spacecraft. Founded in 2002 to revolutionize space technology and ultimately enable human life on other planets, it developed the Falcon 9 and Falcon Heavy rockets, the Dragon crew/cargo spacecraft, and the next‑generation Starship — with a strong emphasis on reusable boosters. SpaceX provides commercial and government launch services (including crewed ISS missions, satellite deployments and rideshares) and operates the Starlink broadband constellation. The company is known for rapid iterative development and cost‑reduction through reuse to expand access to space.

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