Processing Supervisor - Commercial Lines (REMOTE)

About this role

Responsibilities

• Provides day-to-day direct supervision of a processing unit that supports multiple product lines and states, and supplemental processing and related billing systems.
• Supervises resolution of complex customer issues and problems. Handles the more complex issues that are advanced by team members or referred from other units.
• Achieves services objectives through the coordination and supervision of processor activities. Uses coaching and leadership skills to encourage associates to meet and exceed service and other goals.
• Provides input to planning, development and monitoring of plans and objectives at the unit, product and center level. Analyzes results from unit and recommends process improvements. Provides input to and adheres to approved budget.
• Facilitates training for associates to ensure that they acquire and maintain current understanding of products, service techniques, systems, regulations and operations standards.