Product and Research

This role shapes and leads Oracle's AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents. It enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution. The position partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes. Execution is aligned across Oracle service teams, GenAI teams, engineering organizations, and diverse ticketing platforms to drive highly complex initiatives from strategy through delivery and adoption.