Product Design Director
Intercom(9 months ago)
About this role
A Product Design Director at Intercom will be the senior design leader responsible for the centralized team building Fin, Intercom’s AI customer service agent. The role exists to raise the bar on design craft and scale world-class AI-driven product experiences at an AI-first software company. This position helps shape how the company builds product in the AI era and contributes to Intercom’s ambition in the AI Agent category.
Required Skills
- Design Leadership
- Team Hiring
- Coaching
- Product Partnership
- Engineering Collaboration
- Visual Design
- Interaction Design
- UX Design
- Execution
- Strategic Thinking
+2 more
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.