Product Design Director
Intercom
About this role
A Product Design Director at Intercom will be the senior design leader responsible for the centralized team building Fin, Intercom’s AI customer service agent. The role exists to raise the bar on design craft and scale world-class AI-driven product experiences at an AI-first software company. This position helps shape how the company builds product in the AI era and contributes to Intercom’s ambition in the AI Agent category.
Skills
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
Recent company news
Silicon RepublicIntercom bags $250m debt financing, plans to hire 650 globally
1 day ago
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2 days ago
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1 month ago
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About Intercom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Intercom.
Salary
$216k – $286k
per year