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Product Enablement & Support Manager - Business Intelligence at Ecolab - ApplyBlast

Product Enablement & Support Manager - Business Intelligence

Ecolab

4 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Manager, Business Intelligence Product Enablement & Support leads global operations for Ecolab's Business Intelligence products, ensuring platform reliability and efficient issue resolution. This role partners across Business Intelligence, Product Development, and Data teams to establish scalable support operating models and drive user enablement strategies. The position involves managing stakeholder communications, overseeing support resources, and collaborating to improve product stability and adoption.

Responsibilities

Lead global support and enablement operations for Business Intelligence products
Manage issue intake, triage, and resolution across BI and data teams
Establish scalable BI support operating models and documentation
Partner with product and data teams to improve platform stability
Supervise resources including analysts, engineers, and vendors for BI support

Skills

Qualifications

Bachelor's degree in Analytics, Information Systems, Computer Science, Business, or Finance8 years of professional experience5+ years supporting Business Intelligence or data platforms3+ years managing teams or operational support functionsProficiency in SQL, Power BI, Snowflake, and Databricks

About Ecolab

ecolab.com

Headquarters

St. Paul, Minnesota, United States

Company Size

10001+ employees

View Profile

Ecolab is a global leader in water, hygiene and infection‑prevention solutions and services that help make the world cleaner, safer and healthier. It supplies cleaning chemistries, water‑ and process‑treatment programs, sanitation and infection‑control products, on‑site technical services and digital monitoring platforms to customers across foodservice, hospitality, healthcare, industrial and energy markets. By combining formulation expertise, field service and data‑driven technology, Ecolab helps reduce risk, improve operational efficiency and conserve water and other resources. The company operates worldwide with localized teams and sustainability programs focused on protecting people and vital resources.