Product Management Director, CRM & Strategic Platform Integrations
Genesys
About this role
The Director of Product Management for CRM and Platform Integrations at Genesys leads the strategic direction for CRM connectivity and platform orchestration, shaping how CRM data, AI reasoning, and automation enable predictive and autonomous customer experiences. The role is focused on evolving integrations into a central intelligence layer across enterprise systems and driving platform adoption and business outcomes. This leader will represent the vision externally and scale a global product organization to deliver AI-first platform capabilities.
Skills
Qualifications
About Genesys
genesys.comGenesys is a customer experience and contact center technology company that provides cloud-based and on-premises solutions for customer engagement, call center operations, and AI-powered experience orchestration.
Recent company news
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4 weeks ago
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Jul 31, 2025
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Oct 21, 2024
About Genesys
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Genesys.
Salary
$169k – $314k
per year